Stevita Naturals B2B Return Policy

What You Need to Know Before Returning

If only we lived in a perfect world! Unfortunately, we don’t, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well.

Non-Returnable Items

There are specific items that Stevita Naturals cannot accept for return. These include testers, free samples, individual items from a bundled set, and clearance items, which also include discounted short-dated items, like buy-one-get-one-free and or 50% off. *For potential restocking fees, see below.

Return Procedure – overstocked, discontinuation, shelf wear…

(Received a damaged item, wrong item or Customer Return? – Skip to next section)

  1. Normal returns have a 12 month window as long as they still have 3 months remaining shelf life. A stocking fee may apply after 7 months. Check Non-Returnable Items and Restrictions for details
  2. Contact us via email to request a Return Authorization Number. Ensure you include the invoice number, company name, and reasons for the return. (Sending us the invoice helps speed the process, but you may be credited based on your lowest invoiced price for the last 12 months for that item, regardless of the price on the submitted invoice.)
  3. All returned items must be in like-new condition.
  4. In the event of damage or loss during shipping, we cannot be held responsible. Therefore, kindly package your items carefully and use a trackable shipping service.
  5. Upon receiving the returned items, your account will be credited. Alternatively, if preferred, a refund can be issued using the original payment method.

Damaged Package Procedure

  1. Inspect your delivery upon receipt.
  2. If you notice visible damage, don’t accept the delivery. Instead, notify the carrier immediately.
  3. In case the damage wasn’t apparent at the time of delivery, contact Stevita Naturals within 5 days to report it. Quick action ensures that we can expedite the resolution process.

Wrong Item or Missing Item Procedure

  1. Inspect the item once received.
  2. If it’s not the item you ordered, get in touch with us right away.
  3. We’ll promptly issue a return label and/ or send the correct item.
  4. Alternatively, we’ll adjust your invoice according to the situation.

Customer Return – (not a safety concern)

  1. Contact us via email to request a Customer Return Credit.
  2. Ensure you include your purchase invoice number and company name. Also include the customer return receipt
  3.  State reason (if any) for the customer’s return. 
  4. After you receive the credit, you may destroy or recycle the merchandise.
  5. Customer (enduser) return credit is limited to 1% of total invoice. See *Right to Refuse for more information.

Customer Return – (Safety Concern)

  1. If urgent, call us. If it is after hours, send us an email.
  2. Include date of quality concern, item name, UPC/GTIN, Lot and Best by date.
  3. Add your purchase invoice number and company name. Also include the customer return receipt
  4. Give a detailed description of the quality issue.
  5. After reviewing the information, Stevita naturals may ask for the item to be returned for further evaluation or request that you destroy or recycle the item.
  6. Your account will be credited.

Warranty

Stevita Naturals provides a comprehensive B2B warranty, assuring an exchange or credit up to 12 months, so long as all return criteria are met. On occasions where we are unable to exchange a product due to backorder or unavailability, we will refund the original purchase price to you.

*Restocking Fee

Please note that a non-refundable restocking fee of 20% will be applied to all items that are over 7 months old.

**Restrictions, Right to Refuse Returns, Final Decision and Fraudulent Activity

Stevita Naturals reserves the right to refuse any return and to reject shipments where shipping charges, duties, customs, etc., are not prepaid. We will not accept C.O.D. returns. This policy helps us maintain our high standards of service and ensures customer satisfaction. This policy is subject to change without notice.